Verify Your quienela Account
Identity verification is how we protect your account wallet from unauthorized access and confirm you are eligible under the laws of your state. You complete it once — we do not ask again for routine deposits and withdrawals after that. The process is mobile-friendly: photograph your document with your phone camera directly inside the account screen. A government-issued photo ID and a
second document confirming your address are the standard requirement. Submitting clear, unobstructed images moves things along; blurry or cropped photos are the most common reason for a re-submission request. Once approved, your account status updates and your first withdrawal request can proceed.
- Locate the verification prompt — After logging in, a verification banner appears in your account dashboard or is triggered when you request your first withdrawal.
- Upload a government-issued photo ID — Use your phone camera to capture your driver's license or passport. Make sure all four corners and your photo are fully visible.
- Submit a proof-of-address document — A recent bank statement or utility bill showing your name and current address satisfies this step. Date must be within 90 days.
- Await confirmation — Our team reviews submissions and updates your account status. You receive an in-app notification when verification is complete.